What should you prepare?
- The order number and purchase email used at checkout.
- Access to the account you intend to top up.
- A standard browser and stable network.
How do you redeem the code?
Open the order page and verify that the payment status is paid. Read the product-specific instructions before copying the delivery string. Sign into the intended account, open the instructed redemption page and paste the code exactly once.
After submission, verify the plan in the account and save a redacted screenshot showing the tier and duration. Keep the full code private and do not post it in chat, social media or a public support channel.
What if redemption fails?
| Symptom | First check | Avoid |
|---|---|---|
| Code rejected | Copy the complete code without spaces | Do not edit characters |
| Already used | Check the intended account's plan state | Do not reuse it on another account |
| Offer unavailable | Confirm account and region eligibility | Do not assume a second account qualifies |
| Plan not visible | Refresh after a short delay | Do not submit the code repeatedly |
Never share your X password, recovery code or one-time verification code. Support needs the order number and a redacted error description, not account access.