What is safe to provide?
Use the GrokBot order number, purchase email, product tier, time of payment and the exact on-screen error with sensitive values redacted. A screenshot is usually enough when the code and account identifier are masked.
Which platform handles the account itself?
xAI, X and Cursor control account login, security, eligibility, quotas and subscription retention. GrokBot controls the checkout and the redemption-code handoff described by the source listing, but cannot override an upstream account decision.
Do not use a supplied account, shared password or public code as a workaround. This catalogue sells top-ups for an account the buyer can already access.