Refund policy

1. Before delivery

If Stripe confirms a successful payment but the selected product cannot be delivered, contact support with the receipt and product name. An undelivered product should not be treated as a completed sale.

2. Delivered digital products

Once a redemption code and its private instructions have been delivered, the digital product is generally not returnable, especially after successful redemption.

3. Redemption and eligibility failures

Report a documented redemption failure promptly without reusing the code on multiple accounts.

Support will compare the reported failure with the eligibility and product requirements. Upstream services control later account access, quotas and subscription retention.

4. Duplicate or incorrect charges

A duplicate charge, a charge with no matching checkout, or another billing error should be raised with the Stripe receipt. Card disputes should be used after contacting support so the transaction can be investigated accurately.

5. Non-refundable changes

Buyer changes after delivery, purchase without the required half-price eligibility, wrong-account redemption or later xAI/X/Cursor policy decisions are not automatically refundable.

6. Contact

Email support@grokbot1.xyz with the order number, purchase email, product name and exact error. Never send an X password, verification code or full card number.